Data protection

Privacy policy

Data protection at a glance

General information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.
Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and tools from third-party providers
When you visit our website, your surfing behaviour may be statistically evaluated. This is mainly done using cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.
You can object to this analysis. We will inform you about the objection options in this privacy policy.

General notes and mandatory information

Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body
The controller responsible for data processing on this website is

Hannover Marketing & Tourismus GmbH
Managing Director
Christian Katz
Hans Christian Nolte
Vahrenwalder Str. 7
30165 Hanover
Phone: 0511-1234900
E-mail: info@hannover-marketing.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority
In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

Objection to advertising emails
We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Data Protection Officer

Data protection officer required by law
We have appointed a data protection officer for our company.
Hannover Marketing & Tourismus GmbH
Data Protection Officer Doreen Schmidtchen
Vahrenwalder Str. 7
30165 Hanover
Phone: 0511-16834931
E-mail: datenschutz@hannover-marketing.de

Data collection on our website

Cookies
Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.

Social media

Facebook plugins (Like & Share button)
Plugins of the social network Facebook, provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like" button on our site. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/.
When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at https://de-de.facebook.com/policy.php.
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Chatwith Chatbot
We use Chatwith to provide chatbot services on our website. This chatbot collects and processes personal data such as chat logs and user interactions. Chatwith operates in strict compliance with the GDPR and processes data in accordance with our instructions. For more information, please refer to Chatwith's privacy policy at https://chatwith.tools/privacy

Instagram plugin
Functions of the Instagram service are integrated on our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.
Further information on this can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

Use of the "Hanno" chatbot

We use the chatbot "Hanno" from Dr Schengber & Friends GmbH, Schorlemerstr. 12-14, D-48143 Münster (DSaF) on our website to improve accessibility and communication with users and interested parties.

Information on data protection at the provider DSaF can be found here: https://botcamp.ai/datenschutz/

We have concluded an order processing contract with DSaF, which provides sufficient guarantees for data processing that complies with data protection regulations and is secure.

The chatbot software used on this site utilises machine learning to better understand and respond to user input. For this purpose, the input is sent to external servers and analysed there. This is the only way to enable the chatbot to function. No personal data is requested or required at any point within the chatbot. Users are therefore not identifiable as long as they do not enter any personal data. The non-personal data entered is used for learning purposes and stored for training purposes. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. Your IP address is collected by the system during use.

Purpose of data processing
The use of chatbots helps us to respond quickly and reliably to user enquiries on our website, thereby increasing user-friendliness and accessibility. Ultimately, its use also serves our advertising and marketing interests, as it enables us to get in touch with people interested in our services more quickly and effectively. The collection of your IP address serves to distinguish you from other visitors and chatters so that several chats are not opened at the same time by the same user. If you enter further data in the chat window, this is voluntary and the purpose is determined by your request.

Legal basis for data processing
Data processing is carried out on the legal basis of Art. 6(1)(f) GDPR. Our legitimate interest in this data processing lies in the aforementioned purposes and in being able to process your enquiry at all.

Duration of storage
The data and content of the chats are stored on the DSaF servers by the system for a maximum of 3 months, in some cases they are also deleted earlier by manual deletion by us.

Otherwise, we store the data collected on the basis of a legitimate interest until the legitimate interest no longer exists, a consideration comes to a different conclusion or you have effectively lodged an objection in accordance with Art. 21 GDPR (see the visually highlighted "Right to object to processing on the basis of legitimate interest" under C.). It is reviewed regularly, at least annually, whether the legitimate interest still exists. In particular, our interest no longer exists if the data is no longer sufficiently relevant to us with regard to the analysis and statistics of website use due to the passage of time, which can be assumed after three years at the latest.

Possibility of objection and removal
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you by us. If we cannot demonstrate compelling legitimate grounds for further processing that outweigh your interests, rights and freedoms, we will then no longer process your data (see Art. 21 GDPR). You can contact us by post or email to do this. With the objection, however, our conversation also ends.

All personal data stored in the course of contacting us will be deleted in this case, provided that there are no indications of any contractual warranty or liability claims or we have no claims against you. In all other cases, the data will be blocked so that only our management has access to this data and only for the purpose of the statutory retention reasons or for the purpose of defence or assertion of actual or potential claims until the expiry of the limitation period (see our information on the duration of storage above).

Privacy policy for urbnups
Insofar as we use the services of urbnups on our website, the following also applies
the following data protection declaration. urbnups provides various content in the area of digital
Tourism, which you can use as our users.
urbnups collects and processes the following data, which is technically necessary to provide you with
display the desired service and ensure stability and security
(Legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
- IP address
- Date and time of the enquiry
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Amount of data transferred in each case
- Website from which the request comes
- Browser
- Operating system and its interface
- Language and version of the browser software.
- The IP address transmitted by your browser will not be shared with any other data we hold.
collected data is merged.
We have no influence on the data collected and data processing operations of
providers, nor are we aware of the full extent of the data collection, the purposes of the
processing or the storage periods.
The legal basis for the use of urbnups services is Art. 6 para. 1 sentence 1 lit. f GDPR.
Further information on the purpose and scope of data collection and processing
by urbnups can be found in the provider's privacy policy. There
you will also find further information on your rights and obligations in this regard.
Setting options to protect your privacy.
Privacy policy of urbnups UG (haftungsbeschränkt),

Disclaimer

The chatbot learns from the behaviour and communication of the users and its editors. It may therefore be able to make statements that:
a) is perceived as inappropriate,
b) that are not current,
c) that are not complete,
d) that are not factually correct.

In particular, no guarantee is given for this,

that the places you are looking for can be reached at any time.
that opening hours are up to date.
that (admission) prices are up to date.
that events take place.

In case of doubt, the accuracy of the AI-generated information must be verified by the person using it.

The provider hereby expressly excludes any liability for the statements made by the chatbot. Liability claims relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded, unless there is evidence of wilful intent or gross negligence. All offers are subject to change and non-binding. In particular, no guarantee is given.

Services of Hannover Marketing und Tourismus GmbH

Components of the company Hannover Marketing & Tourismus GmbH (HMTG) are integrated on this website. HMTG's aim is to market the 21 municipalities in the Hannover Region nationwide. HMTG also acts as a tourism service provider and offers all services related to a stay in the Hannover Region with its city trip team (including the sale of experience packages and city tours), accommodation services and tourist information. To this end, HMTG uses components integrated by Iframes from the following companies:

Hotel booking platform, experience packages, city tours, online shop incl. ticketing

Holidu GmbH
Riesstrasse 24
80992 Munich
e-mail: service@holidu.com
Web: www.holidu.de
Phone: +49 89 120840988

Payment methods via My.IRS GmbH

Datatrans (Mastercard, Visacard)
Datatrans AG
Kreuzbühlstrasse 26
CH-8008 Zurich
Switzerland
Commercial register: Canton of Zurich, CH-400.3.008.700-8
VAT number (value added tax): CHE-100.847.043 VAT
Management: Hanspeter Maurer, Bettina Reimers, Urs Kisling
Phone: +41 44 256 81 91
Fax: +41 44 256 81 98
e-mail: General: info@datatrans.ch

PayPal
On our website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").
If you select payment via PayPal, the payment data you enter will be transmitted to PayPal.
The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
land in sight AG
Brühlmatten 16
D-79295 Sulzburg/GERMANY
E-mail: info@land-in.sicht.de
Web: www.land-in-sicht.de
Phone: +49 7634 56956-0
Fax: +49 7634 56956-99
Registered office of land in sicht AG: D-79295 Sulzburg
Local court Freiburg i.Br., HRB 300725
Legal form: Public limited company (AG)